Return policy

We want you to be completely satisfied with your purchase from Emuguaard.com. If you are not satisfied with your order, you can return it for a refund or exchange within 20 days of receiving your order.

To return an item, please follow the following steps:

  • Contact our customer service at contact@emuguaard.com to obtain a Return Authorization Number (RAR).
  • Carefully package the item in its original packaging with all accessories, labels and accompanying documents.
  • Send the package to the following address: 131 bd de Saint-loup, 13010, Marseille.

Once we receive your return, we will check the condition of the item and issue a refund or exchange. If the item is damaged, worn or incomplete, we reserve the right to refuse the return.

The refund will be made to the payment method used during the initial purchase, within 5 to 7 business days after receipt of the return.

Return costs are the responsibility of the buyer, except in the event of an error on our part or a defective product.

We reserve the right to modify our returns policy at any time without notice. All changes will be published on our website.

We are available to answer any questions you may have regarding our returns policy. Do not hesitate to contact us .