Shipping Policy

The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER has indicated during the ordering process.

delivery time

The deadlines for preparing an order and then establishing the invoice, before dispatch of the PRODUCTS in stock are mentioned on the SITE. These deadlines do not include weekends or public holidays.

An electronic message will be automatically sent to the CLIENT when the PRODUCTS are dispatched, provided that the electronic address

appearing in the registration form is correct.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased.

Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the CLIENT in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are detailed on the SITE.

DELIVERY terms

The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document.

In case of absence, a transit advice note will be left to the CUSTOMER, in order to allow him to pick up his parcel in his post office.

DELIVERY problems

The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Otherwise, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract.

The SELLER will reimburse, without undue delay from receipt of the letter of termination, to the CLIENT the total amount paid for the PRODUCTS, taxes and delivery costs included, by means of the same payment method used by the CLIENT to purchase products.

The SELLER is responsible until delivery of the PRODUCT to the CLIENT. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss observed during delivery.