FAQs

miniature delivery box on a hand

Frequently asked Questions ...

What is the return procedure? How long do I have to return my order?

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.


What payment methods do you accept?

All transactions are secure. The Emu Guaard site is equipped with an SSL encryption system aimed at protecting personal data and payment data.
Payment is made by credit card, Shop Pay, PayPal or ApplePay.
We accept CB, Visa, Mastercard, American Express cards. An authorization request will be sent to your bank.


What are the delivery options and associated costs?

Delivery costs are free for each order for an indefinite period. EMU GUAARD products are delivered throughout France and around the world.

How do I obtain a copy of my invoice or proof of purchase?

An invoice is issued for each purchase. Emu Guaard reserves the right to refuse to provide a duplicate invoice.
For more information, you can also contact us by email